DEALERMINE INC.

Published purpose

DealerMine’s Business Development Center (“BDC”) (or call center) employs approximately 220 people across Canada. The BDC books service appointments for vehicle dealership’s customers based on the customer’s vehicle maintenance, recalls or past declined services. DealerMine owns the Service CRM software IP that is used to operate and manage the BDC. DealerMine currently utilizes a checklist to manually provide a quality score for a small subset of the 20,000 per day dealership customer contacts (many of which are calls) completed by our BDC. We would like to transform this process with Voice to Data and Machine Learning applications to allow all customer contacts to be analyzed for a quality score and record customer sentiment.