AirTrail Inc.

Published purpose

The purpose of this project is to solidify and enhance the customer support capabilities of Air Trail. Currently, Air Trail has one FTE in a support position. By doubling this, we will not only be able to respond to customer support issues more effectively, but we will have the bandwidth to build a customer-facing support site with documentation, videos, and a wiki so that clients can better self-serve in troubleshooting issues on their own. This, in conjunction with an additional person on phone and email support, is essential groundwork required before we shift our company focus to rapid scaling of customer acquisition. The additional support person will also be critical to the labour-intensive onboarding process.