Bowhead Design Corporation
$30,000.00 CAD
- Department
- National Research Council Canada
- Recipient country
- Canada
- Fiscal year
- 2025-2026
- Agreement period
- April 1, 2025 – September 30, 2025
- Reference
- nrc-cnrc:172-2025-2026-Q1-1029353
Published purpose
The focus of this project is to define and implement customer experience goals for the Era wheelchair and future wheelchair products, ensuring firm's offerings consistently meet and exceed customer expectations. This initiative will align customer support practices, educational resources, and community engagement strategies to deliver a positive and consistent user experience throughout the product lifecycle. The project aims to achieve the following objectives: 1. Define Customer Experience Goals 2. Enhance Client/Customer Support 3. Develop resources for client engagement 4. Streamline communications and order processing 5. Boost visibility and community engagement
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