The Governing Council of the University of Toronto

Published purpose

The Project’s focus is on engaging the behaviours and interactions of occupants and operators regarding retrofits and aims to develop evidencebased approaches to their education, retrofit selection, and maintenance frameworks that yield better long-term building performance. The Project will explore best practices in communication and education both within and beyond the building industry. Various strategies will be tested with both occupant and operator groups to determine the efficacy and persistence of the key messages. There are two main parts to this Project: • Occupant-Centered Study Main tasks include a literature review, development of prototype knowledge translation and mobilization materials, testing, outline of best practices. • Facility Management/Building Operators-Centered Study Main tasks include a literature review of best practices for training, focus group study, system selection study, operator engagement survey, and development of a framework for operators to maintain long lasting effectiveness of retrofits.